Terms of Service

SolveMY (operated by The One Sdn Bhd) is a technology platform that connects independent service providers ("Providers") with users seeking services ("Seekers"). SolveMY acts strictly as an intermediary aggregator. SolveMY is NOT a service provider, contractor, or employer of any Provider.

All payments made by Seekers are directly handled by our licensed third-party payment gateway partner (FIUU) via an Automated Split Settlement mechanism. Funds are routed directly into the payment gateway infrastructure and split automatically between the Provider (88%) and SolveMY (12%). SolveMY does not pool, hold, or possess any Seeker funds at any point.

Upon service completion, a 48-hour Dispute Window is established. If a Seeker raises a valid dispute within this window, SolveMY reserves the right to trigger a Refund Command via the payment gateway API to claw back or deduct the refunded amount from the Provider's pending settlement pool. Once the clearing cycle (Weekly+4) is completed by the gateway, funds transferred to the Provider's bank account are considered final.

Cancellations made after a Provider has accepted the job or arrived at the location are subject to our Refund & Cancellation Policy. A "Cancellation Fee" or "Call-out Fee" may incur to compensate the Provider. All approved refunds will be processed back to the original payment method, subject to the deduction of non-refundable gateway processing fees.

If a refund or chargeback dispute is successful, the refunded amount will be deducted from the Provider's current or future pending settlement funds within the FIUU gateway system. If the Provider's pending fund balance is insufficient to cover the refund, the Provider's account will reflect a negative balance. The Provider is legally obligated to TOP-UP and reimburse the deficit within seven (7) working days. Failure to do so will result in permanent account suspension and potential legal recovery actions for debt.

If a Seeker initiates a chargeback dispute through their issuing bank or card provider due to fraudulent, incomplete, or unsatisfactory services performed by the Provider, the Provider shall bear full financial liability for the disputed amount plus any administrative fines charged by the payment gateway. The Provider agrees to fully indemnify SolveMY against any losses arising from such disputes.

Seekers and Providers are strictly prohibited from bypassing the platform to exchange direct contact details or transact privately. Any attempt to circumvent the platform's system or commission will result in immediate and permanent account suspension. SolveMY reserves the right to take legal action to recover lost earnings.

SolveMY shall not be liable for any damages, financial loss, theft, property damage, or personal injury arising from the services provided by independent Providers. All Providers undergo basic identity verification (KYC), but Seekers are solely responsible for their own safety and property security during on-site services.

In compliance with the Personal Data Protection Act 2010 (PDPA), we collect, process, and share your information only for the purpose of completing the service and processing payments. By using this platform, you agree to the terms of our Privacy Policy.

In the event of any conflict, discrepancy, or inconsistency between the English version and the Chinese version of these Terms and Conditions, the English version shall prevail in all legal and regulatory matters.