Privacy Policy

We collect information that is necessary to provide, secure, and improve our Commission-Free Local Physical Service Marketplace. This includes: 1.1 Basic Profile Information (All Users): Full name, phone number, email address, gender, date of birth, and profile picture. 1.2 Verification Data (Providers & Merchants – KYC): • National Registration Identity Card (NRIC / MyKad) photos or Passport details. • A clear, front-facing selfie photograph of you holding your identity document (for manual identity verification by our team). • Suruhanjaya Syarikat Malaysia (SSM) business registration certificates and corporate details (for Merchant Verification). 1.3 Location Data (LBS): Precise geographical location data (GPS coordinates) from your mobile device while you use the App, to show nearby providers and service requests and to power our mapping features. 1.4 Content & Media Assets: Service portfolio images or videos uploaded by verified Providers/Merchants to demonstrate real-world service capabilities and physical job listings. 1.5 Requests & Messages: Service requests you post (including descriptions and photos), chat messages, voice notes, quotes, and reviews exchanged on the Platform. 1.6 Transaction & Log Data: Records of verification fees paid and verification visits, device ID, IP addresses, app crash logs, and communication routing statistics.

Your personal data is processed for the following definitive purposes: 2.1 Service Matching: To calculate physical distances and recommend nearby real-world physical service providers using location-based algorithms. 2.2 Identity & Trust Verification (KYC): To perform automated and manual background screening of Providers/Merchants to verify real-world physical entity credentials, prevent fraud, scams, and illegal activities on the platform. 2.3 Communication Routing: To facilitate direct contact between Seekers and verified physical service providers for offline job coordination. 2.4 Verification & Payment Management: To schedule monthly verification visits, record the monthly onboarding and compliance administration fees paid, and issue receipts. 2.5 Platform Governance: To manage the 100-Point Credit Score System, process user reports/reviews, and enforce account suspension or termination for platform violations.

As a peer-to-peer directory platform for physical services, we do not intermediate service cash flows, but we share data under strict boundaries: 3.1 Public Availability: A Provider's business name, location radius, ratings, reviews, and uploaded portfolio assets will be visible to Seekers on the Platform. Your official NRIC/Passport photo used for KYC will NEVER be made public. 3.2 Law Enforcement & Regulatory Bodies: In accordance with Malaysian laws, SolveMY reserves the absolute right to disclose any User's full verification data (including NRIC, selfie, and SSM records) to the Royal Malaysia Police (PDRM), Bank Negara Malaysia (BNM), or judicial courts in the event of an official criminal, fraud, or scam investigation. 3.3 Technical Partners: We share the data needed to operate the App with our service partners, solely for that purpose: Google Maps (maps and location search), Twilio (SMS and WhatsApp verification codes), Firebase (push notifications), Amazon Web Services (file storage), our email delivery provider (account emails), Sentry (error tracking), Google and Apple (if you choose to sign in with them), and the AI providers OpenAI and Anthropic, which process search queries, photos, and service descriptions to power search and category checks, and uploaded identity and selfie images for an automatic document pre-check before our team reviews them. Some of these partners process data outside Malaysia.

4.1 Security Measures: We employ industry-standard encryption, firewalls, and secure backend routing architecture to prevent unauthorized access or leakage of your personal data. 4.2 Retention Period: We retain your personal data for as long as your account remains active. If an account is terminated or deleted, we may still retain verification data for a statutory period required by Malaysian financial and criminal laws to assist in anti-money laundering (AML) and fraud audits.

Under the Malaysian PDPA 2010, you possess the following rights regarding your personal data: • Right to Access & Correct: You may view and edit your basic profile data at any time via Profile Settings within the App. • Right to Withdraw Consent: You may withdraw your consent for location tracking or data processing by disabling location permissions in your mobile OS settings or requesting account deletion. • Account Deletion: You can request the permanent deletion of your account via Settings within the App.

If you wish to exercise your rights, lodge a privacy complaint, or ask questions regarding our data practices, please contact our compliance team via email at support@solvemy.com.my.